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Freedom of information:

COMPLAINTS

Last updated on 22 Oct 2009

Complaints about any aspect of access to information, including refusals to supply all or part of the information or charges levied, should be addressed to Barry Colford, Chief Engineer & Bridgemaster. Contact details are provided in Scheme Accountability.

If you are still unhappy, you may contact the Scottish Information Commissioners’ Office, on the details below.

You have legal rights to access information under this scheme and a right of appeal to the Scottish Information Commissioner if you are dissatisfied with our response.  These rights will apply only to publication scheme requests made in writing* or another recordable format.  If you are unhappy with our responses to your request you can ask us to review it and if you are still unhappy, you can make an appeal to the Scottish Information Commissioner.

This same three-step right of appeal applies if you make written requests for information which is not included in the publication scheme, and are unhappy with the response you receive.  Section 14 provides guidance on how to request information which is not available under the scheme.

The Commissioner’s website has a guide to this three step process, and he operates an enquiry service on Monday to Friday from 9:00am to 5:00pm.  His office can be contacted as follows:

Contact details for the Commissioner are as follows:

Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
KY16 9DS

Tel: 01334 46 46 10

Email: enquries@itspublicknowledge.info

Website: www.itspublicknowledge.info

* Verbal requests for environmental information carry similar rights.

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